Cancellation and Refund Options
CANCELLATION TERMS AND REFUND TERMS
In cancellations made up to 30 days before your entry to the villa/apartment, from the moment you make the payment (via EFT, or Money Transfer) of the villa/apartment price deposited to our account, your full prepayment fee will be paid, because all of this payment will be incurred for the villa/apartment. It was made as a prepayment to the owner of the flat. You have to pay the remaining amount to us by cash/bank transfer at the entrance to the villa/apartment.
The customer can cancel their trip before the trip begins. It is obligatory for the customer to make the cancellation notice to Türkevi Ltd.Şti.. in writing, and notifications that are not made in writing cannot be accepted.
In case of cancellation, Türkevi Ltd.Şti. will receive certain percentages over the total costs of the services specified in the travel agreement in order to cover the precautions and expenses taken by Türkevi. These amounts were determined as follows. Cancellation conditions;
-100% refund for bookings cancelled 30 days prior to the check-in date.No refund for cancellations less than 30 days prior to the check-in date.
In the event that the customer pays the entire price of the villa/apartment to Türkevi Ltd.Şti. at his own request (via EFT or money order), 20% of the price paid in cancellations made until 30 days before the villa/apartment is paid. twenty percent) will burn. Because 20% (twenty percent) of this price has been paid to the owner of the villa/apartment.
For any reason, the villa/apartment reservation is made by Türkevi Ltd.Şti. In case of cancellation by the customer, this situation will be notified to the customer as soon as possible. If there is an equivalent villa/apartment available on the same dates in our portfolio, it will be proposed to the customer. If an alternative cannot be found, the prepayment received will be returned to the customer.
If the customer does not make the remaining payment on time, Türkevi Ltd.Şti. reserves the right to cancel the said reservation, not to reimburse the previously paid fee and to make another reservation for this villa/apartment. Reservation cancellations can be made in writing (e.g. by e-mail or by registered letter with return receipt). Reservation cancellations made by talking over the phone are definitely not valid. Reservation cancellations are valid from the moment the letter reaches Türkevi Ltd.Şti..
Türkevi Ltd.Şti. cannot be held responsible. All of the price shown in the contract becomes due on the agreed delivery date of the villa/apartment/, and all legal rights of Türkevi Ltd.Şti.. in this regard are reserved.